Please do NOT make appointment, if you:

✿ Here at QD LASHES STUDIO, we understand unforeseen events happen and you may need to cancel / reschedule your appointment. We do hope you also understand for our business that we respectfully request at least 48 hours notice for all cancellations.

• If you can not make your appointment at the date / time scheduled, please reschedule or cancel your appointment at least 48 hours ahead of time. You can reschedule / cancel your appointment online (there’s a link included with the confirmation email - make sure you check the spam/junk folder) or simply email us eyelashextensions@qdlashesstudio.com or text us 415-729-5678.
  
• Late cancellations (less than 48 hours) / Missed Appointments or “No-Shows” will be charged the full amount of the original service booked. No exceptions.
• If for any reason, the cancellation fee can not be collected from the credit card on file (ex: credit card declined, or expired...), then it will be collected before your new appointment is made and accepted. A new appointment will not be accepted unless the cancellation fee is paid in full. No exceptions.

✿ NON-REFUNDABLE DEPOSITS FOR ALL APPOINTMENTS:

• Since the services are reserved just for you personally, a NON-REFUNDABLE DEPOSIT ($50) is required to reserve each appointment.
• The deposit will be held & used towards the services on the day of your scheduled appointment.
• If you cancel your appointment 48 hours prior, the deposit will be refunded (Refunds typically take up to 15 business days to process to your payment method).
• If you fail to cancel or reschedule your appointment 48 hours prior, the deposit will be forfeited to use towards the cancellation fee (full amount of the original service booked). No refund. No exceptions. 
• To have an appointment scheduled in the future, another deposit will be collected.

✿ LATE CANCELLING / RESCHEDULING or SAME-DAY CANCELLING / RESCHEDULING (cancel or reschedule your appointment less than 48 hours) and missed / “NO-SHOW (not showing up at your scheduled appointment) will be charged the full amount of the original service booked. No exceptions.

✿ It’s client’s responsibility to remember all appointment dates and times to avoid late arrivals, missed appointments and being charged for the cancellation fee / same-day cancellation fee / no-show fee.

✿ After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking. No exceptions.

✿ AFTER HOUR & BEFORE HOUR APPOINTMENT POLICY: UPON AVAILABILITY, appointments can be requested for BEFORE OPENING HOURS or AFTER CLOSING HOURS, or ON CLOSED BUSINESS DAY (Sundays) for an additional convenience charge of $45. 

• Please simply email us or text us directly for more details. Deposit $50 is required for BEFORE OPENING HOURS appointments or AFTER CLOSING HOURS, or ON CLOSED BUSINESS DAY (Sundays) appointments. 

NO REFUNDS ON SERVICES OR FOR ALLERGIC REACTIONS (No exceptions).

If you have any concerns with the service you received, please let us know within 48 hours and we will scheduled you an “one time fix” appointment or an "one time removal" appointment to your satisfaction at no extra charge.
After 48 hours, the “one time fix” or “one time removal” is not qualified anymore, if you would like to remove the lashes or if you would like to change the lashes, please schedule a removal and a new full set (variable prices).
Refunds are not given for services or allergic reactions (No exceptions), however, we will remove the lashes free of charge (if you let us know not longer than 48 hours after your appointment).

* ARRIVING LATE FOR APPOINTMENT

If you are running late to an appointment, we ask that you let us know as soon as possible.

If you are 10 minutes - 20 minutes late, we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price for your service.

Also, please keep in mind, the fullness of the lash extensions will NOT be guaranteed if you arrived late for your appointment.

We will always do our best to accommodate your session but the service can not be finished if you’re late more than 20 minutes.

After 20 minutes late, we will assume you will not be showing up and release the appointment. You will still be charged NO-SHOW FEE (full price) for your service.

* RUNNING BEHIND THE SCHEDULE:

If we are running behind the schedule, and you have to wait for us, we will add additional minutes to the end of your appointment.

For example: if we are late for 10 mins, we will add 10 mins to the end of the service. If you have to leave at the time scheduled, the additional minutes will be added to your next following appointment. 

To keep your natural lashes healthy, 1-3 week Refills are required. 

There is a “3 weeks refill policy” that requires clients to have “refill“ within 1-3 week (not longer than 3 weeks from the last visit).   

Any Refill that booked after 3 weeks from the last visit will be considered as a “New Full Set”.

You will get in as many as lashes in the time frame at the refill appointment, but for maintaining a full look, you must have at least 35% of lash-extensions (each eye), Otherwise the maximum fullness is only about 55%-65% of the initial set. 

We are highly recommended and offered all clients to have a patch test at least 72 hours before a full set of extensions are carried out. 

• If you’ve experienced allergic reactions to eyelash extensions in the past, please complete the patch test at least 72 hours before booking an appointment.

• If you decided to get the service, you accepted fully responsibility for any reactions which might occur (No exceptions).

• If you experience an allergic reaction to any of the products used during a service, the service needs to be stopped and the lashed extensions need to be removed immediately. You still have to pay for the full service. 

• Refunds are not given for allergic reactions (No exceptions).